Refund and Returns Policy

Overview

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”)
carefully before using the Zephyr Studio website operated by Zephyr Studio (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of
and compliance with these Terms. These Terms apply to all visitors, users and
others who access or use the Service.
By accessing or using the Service you agree to be bound by these
Terms. If you disagree with any part of the terms then you may not
access the Service.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not
owned or controlled by Zephyr Studio.
Zephyr Studio has no control over, and assumes no responsibility
for, the content, privacy policies, or practices of any third party web sites or
services. You further acknowledge and agree that Zephyr Studio
shall not be responsible or liable, directly or indirectly, for any damage or loss
caused or alleged to be caused by or in connection with use of or reliance on
any such content, goods or services available on or through any such web
sites or services.
Termination
We may terminate or suspend access to our Service immediately, without
prior notice or liability, for any reason whatsoever, including without limitation if
you breach the Terms.
All provisions of the Terms which by their nature should survive termination
shall survive termination, including, without limitation, ownership provisions,
warranty disclaimers, indemnity and limitations of liability.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms
at any time. If a revision is material we will try to provide at least 30 days’
notice prior to any new terms taking effect. What constitutes a material change
will be determined at our sole discretion.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

- Products with obvious signs of use

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@zephyrstudio.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@zephyrstudio.co.za.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.